ACFAC Minutes 08-20-2014
Members Present: Jay, Victoria, Monica, Ed, Angel
Members Absent: Devin, Mallory, Brain E, Colleen, Annette
Guest Present: Karen
Council Votes: July's Minutes Approved
Clinic Patient Opportunities: At last months meeting Elika stated if we as council members are noticing there is ongoing issues, problems, or concerns about the clinic arising on the Facebook page, to direct patients to contact the Clinical Director Dr. Paul Mohabir. Angel and Monica reached out to Elika through email asking if giving out Dr. Mohabir's email address was the best approach to getting a patients issues or concerns answered? Will he answer the patients emails? We understand he is a very busy person. What is the best approach? Elika replied back understanding our concern and said she would check with Dr. Mohabir regarding his email address. As far as issues and concerns getting answered and resolved we should start directing patients to email Jennifer or Elika. Note patients can feel free to address issues or concerns with Dr. Mohabir directly if they wish.
Monica and Angel noticed the hot topic still trending on the Facebook page is the "grey area" of why patients can't call in and request medicines over the phone. We (the council) understand it's because we are all "unique cases." Monica and Angel came up with the idea of what if the clinic wrote up an article and published it in the next upcoming Newsletter, about the new policys and changes in the clinic regarding call in's for medicines? The article doesn't have to include all the exceptions to the rule, but more of an explanation as to why the clinic is shifting their policy. The article can go on the Website, Facebook Page, Newsletter, and maybe have flyers in clinic when patients check in. It will cover a range of CF patients and hopefully help CFers better understand where the clinic is coming. We shared this idea with Elika through email and she thinks publishing an article in the Newsletter and posting it on the Facebook Page is a great idea. This is all apart of the councils goal to improve communication, identify common goals and have a partnership with staff and council. Elika and Jennifer will start working on the article.
Contact and investigate other advisory boards to see what other councils are doing, how they function and do all hospitals have an advisory board? Angel is waiting for responses back. Once she gathers up the feedback she will write up a summary and be ready to share with the council at next months meeting.
Open suggestions "in what ways can CFRI improve and increase resources / outreach programs in the community." Currently CFRI provides The Discovery Series, Community Newsletter, Educational DVD's and the Annual Educations Conference. CFRI held its annual conference at the beginning of August and for those who attended or participated via webex everyone was given a evaluation / questioner form to fill out. The forms asked similar questions as to the one the council has been working on. We feel CFRI may already have the answers as to other ways to reach out. Looking at this question it's hard to come up with anything new because it seems all the bases are covered. Jay noticed the CF Retreat was not listed as a way of reaching out. Ed made the comment it would be nice to have a CF Directory of Services for CFers. This might be something CFRI may want to look into.
Angel : Contact Jennifer to see if the MyHealth team has been in contact with her regarding emails.
Jay: Contact Camille, Elika or Meg regarding updates on Patient Questioner Form?
Brain E: NACFC contact share at next months council meeting.
Brain E: Patient Family Partner Board share at next months council meeting.
Elika, Monica, and Angel work together to provide a set list of potential opportunities for improving clinic experience.
Joan to investigate "parking cheats" for "unique cases."
*Pending Future Project: Joan and Brain E to contact Christine from MyHealth to see about a possible collaboration between Epic Synopsis and MyHealth.*
Meeting called to a close at 6:00 pm
Next Meeting September 17, 2014